WA Department Commerce - Staff Only
Accessing Citrix
Remote access tips
Use the correct Citrix URL depending on whether you are remote or in-office.
To access Citrix from home or a remote location, open: Launch Citrix Workspace (remote)(opens in a new window).
If you are in the office, use:
Launch Citrix Workspace (in-office),
or enter https://comstorefront.com.wa.lcl/ manually.
Troubleshooting & Client Updates
Quick Fixes
Most Citrix issues are fixed by installing the latest Citrix Client. If you're on a Commerce-issued device, contact Commerce Customer Services.
Step-by-step troubleshooting
- Download the latest client: Latest Citrix Workspace App.
- If you're upgrading, review the Citrix User Instructions (PDF).
- If issues persist, run: Citrix Receiver Clean-Up Utility (Windows only)(opens in a new window), then reinstall Citrix Workspace.
Help & Support
Need help?
Frequently asked questions: Citrix FAQ.
Contact Commerce Customer Service:
(360) 725-2676
Disclaimer
Commerce is not responsible for personal devices unless issued by the agency. This guide is intended to help you self-resolve Citrix issues. Use at your own risk.