Instructions

• Commerce Citrix Instructions

Common Problems & Solutions

• Setup Personal Folders in Outlook NEW
• Citrix Security Access NEW
• Running Windows 7 and are Unable to Connect to Citrix? NEW
• Running Vista and are Unable to Connect to Citrix?
• Common Error Message: "ICA File Not Found"
• After logging in, when I click on an application nothing happens
• Disable Pop Up Blockers
• Having trouble logging in for the first time (pay close attn. to step 5 and the passcode field!)
• If you are using Internet Explorer 9 and being prompted to 'Open' applications rather than launching them, please install the Citrix Web client available from this link.

If you have any questions, contact

Commerce Customer Services Help Desk
M-Th 7am - 6pm
(360) 725-2676
commercecustomerservices@commerce.wa.gov